SHIPPING & RETURNS

Shipping Policy

All FLOUR & ICE products are printed to order, your product will be printed and shipped to you within 5-7 days.

 

Shipping within the UK is free. 

 

Shipping outside of the UK will incur additional postage fees which will be added to your total at check out.

Any taxation as a result of shipping to areas outside of the UK is entirely your responsibility as the customer.

Return & Exchange Policy

If you receive a faulty product, you can return it for a full refund or exchange the product for replacement.

 

The best way to go about this is to email us at flour.and.ice@outlook.com with details and images of the fault. We will then speak to our suppliers to assess whether or not they will be able to supply a refund.

Should they be able to do so we will then ask you to return the item to the supplier address listed on the packaging.

We will then refund you the full price or supply you with a replacement product, whichever you would prefer. 

 

Because each of our products is individually printed to order we cannot offer refunds or exchanges on non-faulty items.

 

You can return a faulty product for up to 30 days from the date you purchased it.

 

Any product you return must be in the same condition you received it and in the original packaging. You are responsible for any return postage fees. 

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